Moving The Free Line?
Posted by mrlater on August 31, 2008
Free…sorta…
Has anyone else noticed that the definition of the word “free” seems to be undergoing some reshaping lately? I got an email today proudly presenting me “free” software. The software sounded interesting, so being the geek that I am I went to check it out.
I suppose I shouldn’t have been surprised that the software is a “free 15-day trial” of an application. Once the 15 days are up, of course, they’re going to make me a heck of a deal to buy the full version. Wow, how lucky can a geek get?!?
At least this one is a single payment after the 15 days are up. I recently received a “free” marketing book from a big-time marketer who shall remain nameless. The “free” book only cost me $7.95 for shipping and handling. What “free” means in this case is that the marketer only made a couple bucks’ profit on each book.
That wasn’t what I found annoying. That particular ploy has been going on for years. “I’ll send you this valuable CD/book/whatever FREE! You just pay a nominal fee to cover shipping and handling!” Okay, we all know that game and we go along with it because, hey, $7.95 for an actual printed book isn’t such a bad deal and we’ll overlook the “free” thing.
I got the book and saw the “BONUS! Money-making software included free!” alert on the cover. “Cool, free software!” thought I. So, I looked in the back of the book to see what the free software was and where to download it.
I guess I shouldn’t have been surprised that the “free software” is actually a 30-day trial of an online service run by said big time marketer that features all kinds of marketing advice and wisdom. That’s apparently the money-making part of the equation. I pay to access all this great content and the marketer makes money.
“So, what happens after the 30 days are up?” I hear you asking.
Good question. If I decide to continue accessing the service, it’s a mere $39.95 per month! And I didn’t think it could get any better than the “free” book!
For the record, I’ve actually used this service during its beta stage and there is software involved. There’s a little application that you download to your machine that puts a streaming bar across the top of your screen. You click on things you see that look interesting and it opens your web browser and takes you to the site where you can access the article or whatever.
Is it worth $39.95 per month? Not to me, but others apparently think so.
My issue is not with the service. However, I find it disingenuous at best to trumpet something as “free” when it’s going to end up costing me 40 bucks a month. Call it what it is: a “free 30-day trial.” Don’t tell me it’s “free software” when it’s clearly not.
Marketers have a bad enough reputation as it is. We don’t need further fuel for that fire. I have no problem with enthusiasm for a product, but let’s not be reinventing the language to suit our own agendas.
